1. Introduction
NatePay ("Nate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment platform and related services.
By using Nate, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account.
- Identity Verification: Government-issued ID, date of birth, and address for compliance purposes.
- Financial Information: Bank account details for receiving payouts.
- Business Information: Business name, description, and service offerings.
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, features used, and interaction patterns.
- Transaction Data: Payment amounts, dates, and subscriber information.
2.3 Information from Third Parties
- Payment Processors: Transaction confirmations from Stripe and Paystack.
- Identity Verification Services: Verification results from our KYC partners.
3. How We Use Your Information
We use the information we collect to:
- Process payments and facilitate transactions between creators and subscribers.
- Verify your identity and comply with legal obligations.
- Send transaction confirmations, payout notifications, and account updates.
- Generate income verification documents and pay stubs.
- Detect and prevent fraud, unauthorized access, and illegal activities.
- Improve our services and develop new features.
- Respond to customer support requests.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment Partners: Stripe and Paystack to process transactions.
- Banking Partners: To facilitate payouts to your bank account.
- Verification Services: To verify identity for compliance purposes.
- Legal Authorities: When required by law or to protect our rights.
- Service Providers: Cloud hosting, analytics, and customer support tools.
5. Data Security
We implement industry-standard security measures to protect your information:
- All data transmitted is encrypted using TLS/SSL.
- Sensitive data is encrypted at rest.
- We use secure, PCI-compliant payment processors.
- Access to personal data is restricted to authorized personnel only.
- We conduct regular security audits and vulnerability assessments.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We also retain information as required for legal, tax, and regulatory compliance, typically for 7 years after account closure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Export your data in a portable format.
To exercise these rights, contact us at support@natepay.co.
8. International Transfers
Your information may be transferred to and processed in countries other than your own, including the United States and Nigeria. We ensure appropriate safeguards are in place for such transfers.
9. Cookies and Tracking
We use essential cookies to operate our platform. We may also use analytics cookies to understand how users interact with our services. You can control cookie preferences through your browser settings.
10. Children's Privacy
Nate is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Continued use of Nate after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@natepay.co
Address: NATEPAY, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713